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DSL not activated yet
Adi16
Smart-Analyzer
Smart-Analyzer

Hello, 

 

I was given an appointment to activate my DSL connection last Friday. But suddenly it was cancelled on Friday morning around 10:30 without any further information and was told to take another appointment. I tried to take one but was told that my order is being processed and I will be notified shortly. Until now I didnot receive any information.

 

How long will I need to wait?

 

 

3 Antworten 3
Kira
Ex-Moderator:in
Ex-Moderator:in

Hi Adi16,

 

welcome to the Vodafone-Community!

 

I´m sorry, that you had to wait for the technician inconclusivly.

 

If your technician-appointment was not successful, you can schedule a new date.

 

Have you already tried it here: dsl.vodafone.de/termin?

 

You have to register at "MeinVodafone" first.

 

Use this Link to register fast: https://www.vodafone.de/meinvodafone/account/registrierung/onlineregcode

 

Best regards

Kira

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Adi16
Smart-Analyzer
Smart-Analyzer

Hi Kira,

 

Thanks for your reply. For registering in "MyVodafone" I need to have the online registierungscode which I have not received. I have only received the box with the router and the router installation code per email. The welcome letter from Vodafone which should contain the registierungscode, I have not received.

 

However I have already tried this link  http://dsl.vodafone.de/termin and it is not working.

 

It will be of great help if you could look into the matter.

 

My customer number is: xxx

 

Edit: customer number removed. Do not post personal data in public.

Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi Adi16,

 

in order to make another appointment you can either call or you send me a private message.

 

Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

 

I need your name, customer number and customer password. Also I need the desired date. Please note that we have to make the appointment 5 workdays in advance and I will not read your message before beginning of next week.

 

So calling us would be the quickest way for you.

 

Regards,

Jens

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