DSL contract cancellation due to Kabel sign-up

[xiris]

Hello,

I had Vodafone DSL 50 in my old flat, because the Vodafone Kabel wasn't available in the region.

In May/2018, I moved to a new appartment and in this new place I signed-up for Vodafone Kabel because it is available there.

I did it trough the website and in the formulaire there was a option for Vodafone to handle the DSL contract cancellation, but after all, Vodafone is saying that I need to handle that. Anyway, i'm trying in different channels without success.

Please, does someone can tell me how can I proceed?

Thanks in advance.

[Jens-K]

Hi xiris,

welcome to the Vodafone Community!

The DSL contract will be deactivated automatically if you order a number porting.

You can send me a private message. I will check the status of your DSL contract then.

Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your DSL and cable customer number and your DSL customer password.

Regards,

Jens

[xiris]

Hi, thanks for you message.

I tried to send you, but I have no feedback if the message was sent or not. (I did 3x or 4x to be sure)

Lemme know if yo dind't receive and I will try again.

Have a good day!

Chris

[Jens-K]

Hi Chris,

I didn't receive a message from you yet.

Here is a direct link to send me a private message: PM 

Regards,

Jens