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Internet, Telefon & TV über DSL

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DSL-Anschluss is not possible

Festnetz kundennummer: ***
I had an appointment for opening my festnetz yesterday. However, a technician from Telekom came to my apartment and he failed to open the connection. He told me that the building is a monopoly to a compony called median paket. However, a Vodafone salesperson ensured me that Vodafone provides DSL service to my address: M***r Str 14. Therefore, I signed a contact with Vodafone for both DSL and mobilfunk. The name of the salesperson is Daniel ***, Deputy Store Manager at Vodafone Filiale ***

Kind regards,

Baris Alp Yuncu
At the moment I do not have an active internet connection via my DSL at home. However, I received a message automatic message from Vodafone stating that my first payment for DSL will be added to the next month (October) payment.

I am in a difficult situation and I look forward to hearing from you as soon as possible.

Edit: Private data and store data deleted for privacy reasons. Lars


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2 Antworten 2

Hello @BarisY,


that sound very bad. Sorry for that. Smiley (traurig)


I will take a look whats happen and order to fix it. Please send me for that a private message within your customer number and the customer password.


Best Regards


Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!

Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf

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I have sent the private message. I am looking forward to hearing from you. 
Thank you for your assistance

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