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Frage

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Antwort

3

Lösung

Change the address for goods delivery and billing of a new contract.
sachinnadgouda2
Digitalisierer
Digitalisierer

Hello All,

 

Good morning.

I am eriting in English as my German is not good.

Today i recieved email for delivery of goods.

But my address is wrong on the delivery.

 

What should I do?

 

Thanks,

Sachin N

2 Antworten 2
Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi sachinnadgouda2,

 

what did you order? If you are about to receive a new modem, it will be sent via GLS.

 

If the parcel was sent to the wrong address, after the first delivery attempt, you can redirect the delivery by using this link: https://gls-group.eu/DE/en/parcel-redirection

 

Regards,

Jens

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Thanks for your reply. There is no tracking number so I called the customer care and he said that the shipment is still at vodafone and not out for delivery and they changed the data and said something that I did not understand. But I guess he said that they will send the modem again with correct address and that I will get the notification. Hopefully i understood correct as my German is very bad and everytime I call I alwazs get someone who only speaks German.

 

Thanks,

Sachnin N