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Frage
Antwort
Lösung
am 23.04.2018 15:59 - zuletzt bearbeitet am 23.04.2018 16:09 von Claudia
Hello,
I took giga cube contract which is just 9 weeks old now, the 50GB data is not at all sufficient and I want to change to 16DSL plan, can you please guide how to change the plan?.
Community-Team: Moved thread to the right board
am 24.04.2018 08:43
There is no chance to do so...
The GigaCube plan is using the mobile network and is a 24-months-plan - so you can terminate it the first time to the end of those 24 months. If you have booked the GigaCube Flex tariff, then months where you are not using the GigaCube (e.g. the Cube is completely taken offline and disconnected from the power) will not be charged (but the plan will still run those 24 months) - so maybe this is the chance of letting the plan run until its end but not having to pay for it [or only if you use it, lets say on vacation].
Landline contracts, e.g. the DSL-16 contract, are completely different products (and are not based on the mobile network at all - as the name already says). So you cannot simply switch from a mobile contract to a landline contract - you can only switch between different speeds within the same group (e.g. from a slower landline contract to a faster one).
am 04.07.2018 21:06
Hello,
I am really disspointed with my current Giga cube plan as my 50GB data limits gets consumed within first 15 days of the month and the internet speed never crosses more than 15mbps, please let me know if there is any option to cancel this plan and change to DSL. I liked the Vodafone service and i want to continue as vodafone customer.
Best Regards
Niranjan
05.07.2018 09:26 - bearbeitet 05.07.2018 09:29
Hi Niranjan,
If you need more than 50GB a month, you might want to upgrade your price plan to GigaCube Max.
This way, you get 200GB/month.
The GigaCube Max regularly comes at 54.99 Euro/month, but you would get a permanent discount of 10 Euro, so your price would be
44.99 Euro/month.
Your contract's lifetime will stay the same, even after the upgrade.
Sounds good? Just write to me and I will carry out the upgrade.
Regards
Micha
am 27.07.2018 18:39
Dear Micha,
My contract started on 12.03.2018
I am ok if the new Giga cube Max plan do not disturb the existing contract dates.
I need suggestion how to cancel the Giga cube contract as early as possible so that I can start a new DSL contract with Vodafone.
best regards
Niranjan
04.08.2018 12:08 - bearbeitet 04.08.2018 12:10
Hi Niranjan,
"I need suggestion how to cancel the Giga cube contract as early as possible so that I can start a new DSL contract with Vodafone."
As reneromann pointed out, the GigaCube is meant for a different type of usage altogether and is not interchangeable with a DSL-16 plan. So, that normally excludes an early cancellation.
Maybe, you might want to transfer your GigaCube to a friend or family member to use. In this case, we are basically willing to accept a change of contract owner.
Feel free to message me so I'll check if any solution can be found.
Regards
Micha
am 06.08.2018 08:11
Hi Micha,
I am ok with 44.99 euros plan with 200GB limit, Please see that my current contract dates will not be affected due to the change of plan.
Regards
Niranjan
06.08.2018 17:03 - bearbeitet 06.08.2018 17:04
Hi Niranjan,
Thanks for picking your choice.
Please send me a personal message so I can update your price plan.
Regards
Micha