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Internet, Telefon & TV über DSL

Change of Address Request
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Netzwerkforscher

Hello,
I called yesterday to request a change of addres for our DSL service.

I was supposed to receive a mail and a sms some minutes later with the confirmation nevertheless I have ot received yet.

Can you pease help me to complete the process?

Thank you in advance and best regards,

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Moderator

Hi rrivera,

 

sure we can help. I need the following data via private message. Use the link below.

 

1. Your new address & DSL customer number (starts with 0019xx) 

2. If you imagine from the street where your entrance door is. Is that directly on the street, in the back building or side wing?

3. Where is your apartment - seen from the front door? Floor, left, middle or right?

4. Where is the first telephone socket in your apartment? (hallway, living room, study etc.)

5. When do you need your connection?

6. Do you have your previous tenant's name and telephone number at hand? (This way we can inform the Telekom immediately and a technician may not be necessary.)

 

You still have 2 possibilities concerning your contractual relationship.

 

1. You keep everything as it is also your term. Then the removal costs once 39.99 Euro. Of course everything must be available at your new address. I check this in advance for you. If it is not available, you can cancel the contract prematurely.

2. If you agree to a new running time of 24 months the landline switch is free of charge.

 

Simply send me the data via private message . If I have any questions, I'll come back to you.

 

Best regards,

Norman

 

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1 Antwort 1
Highlighted
Moderator

Hi rrivera,

 

sure we can help. I need the following data via private message. Use the link below.

 

1. Your new address & DSL customer number (starts with 0019xx) 

2. If you imagine from the street where your entrance door is. Is that directly on the street, in the back building or side wing?

3. Where is your apartment - seen from the front door? Floor, left, middle or right?

4. Where is the first telephone socket in your apartment? (hallway, living room, study etc.)

5. When do you need your connection?

6. Do you have your previous tenant's name and telephone number at hand? (This way we can inform the Telekom immediately and a technician may not be necessary.)

 

You still have 2 possibilities concerning your contractual relationship.

 

1. You keep everything as it is also your term. Then the removal costs once 39.99 Euro. Of course everything must be available at your new address. I check this in advance for you. If it is not available, you can cancel the contract prematurely.

2. If you agree to a new running time of 24 months the landline switch is free of charge.

 

Simply send me the data via private message . If I have any questions, I'll come back to you.

 

Best regards,

Norman

 

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Lösung in ursprünglichem Beitrag anzeigen

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