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Change in address in Berlin
kunalmangaraj
Netzwerkforscher
Netzwerkforscher

Hello Team,

 

Recently i used the online moving tool to change my address and from cable to DSL. i got the new contract in email and also a sms for selecting when the technician to come. 

 

Unfortunately, today the new apartment/building manager called and said that the building number has changed. The street is same, just a different building. Please advise how to proceed further? the new building is one next to the one in the contract.

 

Thanks and Regards,

Kunal Mangaraj

16 Antworten 16
kunalmangaraj
Netzwerkforscher
Netzwerkforscher

Hello Team,

 

The new DSL contract is supposed to start on 31st Oct, 2020. If one of the mods can help me to fix the address on the contract before it starts. To reiterate, the street name is the same, just the building number has changed.

 

Thanks and Regards,

Kunal Mangaraj

Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi kunalmangaraj,

 

I will have a look into this.

 

Please send me a private message and tell me your name, customer number, customer password and the correct address.

 

Regards,

Jens

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Hi Jens-K,

 

i have sent you a private message with all the details. Please let me know if you need any more details.

Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi kunakmangaraj,

 

I checked the order an replied to your private message.

 

Please verify if the address with only "3" or "3a" is the correct one. Thanks.

 

Regards,

Jens

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Hi Jens, the new address is only "3

Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi kunalmangaraj,

 

thanks. I just changed the order to the correct address.

 

Regards,

Jens

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Hi Jens,

 

thank you very much for the help and the quick update. will i be getting an updated contract? and do i need to select again for technician appointment?

 

Thanks and Regards,

Kunal Mangaraj

Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi Kunal,

 

we will send you an e-mail with all info regarding the appointment as soon as the activation date has been confirmed.

 

The aforementioned date is no longer valid.

 

Regards,

Jens

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Hi Jens,

 

thank you for the update. 🙂

 

 

Thanks and Regards,

Kunal Mangaraj