Kempten: Ausfall TV und Radio über Kabel
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Kempten: Ausfall TV und Radio über Kabel
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 26.10.2020 12:45
Hello Team,
Recently i used the online moving tool to change my address and from cable to DSL. i got the new contract in email and also a sms for selecting when the technician to come.
Unfortunately, today the new apartment/building manager called and said that the building number has changed. The street is same, just a different building. Please advise how to proceed further? the new building is one next to the one in the contract.
Thanks and Regards,
Kunal Mangaraj
am 27.10.2020 12:45
Hello Team,
The new DSL contract is supposed to start on 31st Oct, 2020. If one of the mods can help me to fix the address on the contract before it starts. To reiterate, the street name is the same, just the building number has changed.
Thanks and Regards,
Kunal Mangaraj
am 28.10.2020 14:16
Hi kunalmangaraj,
I will have a look into this.
Please send me a private message and tell me your name, customer number, customer password and the correct address.
Regards,
Jens
am 28.10.2020 14:39
Hi Jens-K,
i have sent you a private message with all the details. Please let me know if you need any more details.
am 28.10.2020 17:23
Hi kunakmangaraj,
I checked the order an replied to your private message.
Please verify if the address with only "3" or "3a" is the correct one. Thanks.
Regards,
Jens
am 28.10.2020 17:50
Hi Jens, the new address is only "3"
am 28.10.2020 19:01
Hi kunalmangaraj,
thanks. I just changed the order to the correct address.
Regards,
Jens
am 28.10.2020 19:06
Hi Jens,
thank you very much for the help and the quick update. will i be getting an updated contract? and do i need to select again for technician appointment?
Thanks and Regards,
Kunal Mangaraj
am 29.10.2020 11:01
Hi Kunal,
we will send you an e-mail with all info regarding the appointment as soon as the activation date has been confirmed.
The aforementioned date is no longer valid.
Regards,
Jens
am 29.10.2020 11:21
Hi Jens,
thank you for the update. 🙂
Thanks and Regards,
Kunal Mangaraj