Cancellation of Contract due to lower speed

[cancellation2]

I had a Kabel connection in my previous address. I recently shifted from Nürnberg to Köln due to work reasons, and after reaching here i come to know that I cannot have Kabel connection but only DSL connection. A new contract is created which i dont want to continue. I have requested several times over telephonic support and even wrote a letter to Vodafone at Rattingen. However there is no response yet.

As i dont have Kabel connection in my new place, I want to cancel the contract with Vodafone. Somebody please do the needfull.

Thanks in advance.

Kabel Kundennummer: ***

Community-Team: Removed customer number // @cancellation2 Board adapted

[Kira]

Hi Cancellation2,

welcome to the Vodafone-Community!

Your request is currently in process.

Please be patient.

Thx!

Best regards

Kira

[cancellation2]

Hello Vodafone forum,
Any communication about my cancellation will be appreciated.

Thanks in advance
Regards

[Andre]

Dear cancellation2,

your cancellation letter will be answered by our colleagues.
Sometimes foreign complaints tend to take a bit longer (no matter how well they are written).

Please be patient.

Best regards,
Andre