Cancellation before contract signed

[Stargermany]

Hallo

In September 2018 in MUNICH, I requested for Vodafone DSL plan and 2 weeks later I requested for the cancellation because I had to fly back to my country for 6 months. They confirmed cancellation on email in September 2018. I haven't signed any contract letter though received from them.

Now on 6 November, they have charged 59 euros. Does anyone knows what for the charges are as we are not taking any service from them and am in India right now.

[Norman]

Hi Stargermany,

sorry for the issue. 😞

It sounds like the cancellation is not finnished. We always charge 59 Euro if you where not at home for the technician. I think it has overlapped.

Please send me a pm with the following data:

-> You full name, adress and birthdate

I'll check it and will be back to you asap.

Best regards,

Norman