Cancel my cable contract right now, moving where there is Vodafone internet already, can't pay both

[SAR_HB]

Hi,

I need to cancel my cable contract right now because I am moving to another place where I have to pay for internet already.

Can someone help me with this, please?

[Thomas]

Hi SAR_HB,

the connection cannot be terminated immediately. If we are unable to continue to supply you at the new address, the contract will be terminated with a 3 month notice period. The period begins with the day of the move.

Regards

Thomas

[SAR_HB]

A friend of mine was able to cancel and quit his Vodafone cable contract but he paid some fees ( 3 months I guess ) and he sent the modem back later on. That's exactly what I need to do because I don't need this contract anymore. It's an extra charge for me. Please help me to proceed with that. 

[Thomas]

Hi SAR_HB,

this is exactly what I had already written. Have you already given notice with the new address? If not, please send me your customer number, name. Date of birth, old and new address in a private message.

Then reply again here in the post.

Regards

Thomas

[SAR_HB]

Hi Thomas,

I sent you a private message with the necessary information. Thank you for your collaboration and I hope we start the cancellation process as soon as possible.

[SAR_HB]

Hi @Thomas ,

Is there any news about my situation?  Can we start the cancellation process now that you have all the information.

Best regards,

Sarra Hattab.

[Tina]

Hello SAR_HB,

the new address will be provided by us. That means you can take your contract with you. An early cancellation is not possible under these circumstances.

You wrote that you already pay for internet & phone there. Is this a connection from us (Vodafone) or from another provider?

Best regards

Tina

[SAR_HB]

Good morning @Tina ,

Yes, the internet where I am moving is provided by you. I can send you a private message with the customer number and the address if you need it. 

I really need to make the early cancellation because now I am paying both bills and it's a huge waste for me. Let's try to cancel it and if there are any fees I am ready to pay them because it's always better than paying two bills every month. 

Best reagrds,

Sarra Hattab.

[Tina]

Yes, then please send me the customer number and name of the contract holder in a private message.

Best regards

Tina

[SAR_HB]

Hi @Tina  , done ! I sent you the private message