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Cancel DSL contract, moving out of Germany
alir1
Smart-Analyzer
Smart-Analyzer

Hi,

 

I would like to know how to cancel my DSL contract since I have moved out of Germany. 

I have a couple of questions:

 

1. Can this be done online / on this forum? Or does it have to be via a letter in that case what's the address?

2. What's the address for returning the equipment?

3. What documents are needed from my side?

 

Thanks for the help!

 

1 Antwort 1
Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi alir1,

 

in order to cancel your contract, just send us an e-mail via our contact form: click 

 

Please tell the colleagues the reason for the cancellation and the date of your move.

 

You will then receive an e-mail with all info regarding the cancellation.

 

Alternatively you can send me a private message with your name, your customer number and the date.

 

Regards,

Jens

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