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contract renewal
wisemanda
Smart-Analyzer
Smart-Analyzer

My cable service was due to be changed to another ISP, but this fell through and I notified you that I wish to remain. However, my connection has now been cut, and I desperately need it to be reconnected.

 

Thanks.

Edit by Matthes (mod): please do not post any personal customer data publicly

5 Antworten 5
Thomas
Moderator:in
Moderator:in

Hi wisemanda,

 

why was the call number not taken? The contract was cancelled at the regular end of the contract period, I assume. Therefore it cannot be restored.

 

Regards

Thomas

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You are saying that I need to apply for a new contract?  Sorry it is not clear what positive action you are suggesting.

 

Many thanks,

David

Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello wisemanda,

 

so you don't want to switch to another provider now and stay with us, do you? Have you already made a new contract? What exactly do you mean by positive action?

 

Best regards

Nancy

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Hi Nancy.   I would just like to be told how to get my cable connection restored.   I was due to switch to a DSL contract with another ISP.  But very late they told me it was not possible, but the had already cancelled my vodafone contract on my behalf.  I put this information into the cancelation form before my disconnection was due, but rather than stop the diconnect, I just got a response to ask my question in the forum.  Which I thought was strange as I did not have a question, it was just a request to not cancel my contract.   So now I have all my existing equipment still connected, but no service.  I just want to know what I have to do to get it restored.

 

Thanks,

David 

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello David,

 

We have received information from your new provider that the change of provider has been cancelled. We have sent you a letter and informed you that you have to contact us if you want to keep the connection, because otherwise it will be switched off by 15.08.2019. Since we didn't get a message from you, the cancellation went through regularly. It is therefore not possible to simply restore the contract.

 

Regards

Grit

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