TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 02.12.2020 00:17
Good day,
First of all, I am sorry to write in English. My German language is not enough to express my question.
I have ordered a cable internet connection to my new apartment 's address via Check24 on 25th of November. However I didn't receive any email from Vodafone side. Check24 customer service told me that, they forwarded my connection request to Vodafone and I should contact them for further infos.
My concern is, I am currently living in Frankfurt and will move to Hamburg. I requested cable internet devices to my address in Frankfurt.
Is any moderator has any chance to help me to check the status of my requested connection?
I am looking forward to your reply for private message.
Thanks in advance.
Gelöst! Gehe zu Lösung.
am 22.12.2020 09:26
Hello emilak,
I'm happy that you were able to clarify it over the phone.
I will therefore close your thread.
Best regards and Merry Christmas
Nancy
am 02.12.2020 13:43
Good day,
Please advise me the usual waiting time for contract confirmation.
Thanks in advance.
am 03.12.2020 10:24
Hello emilak,
please do not write to the moderators by private message if nobody asks you to? This is not desired here.
A new order can take some time. Are you a new customer or do you already have a contract at the old address?
Regards
Grit
am 03.12.2020 15:15
Hello Grit.
First of all thank you for your reply.
Sorry for sending private message but I don't have any other chance because nobody answer my question even from live chat.
I am a new Vodafone customer. I don't have any contract with Vodafone. I have ordered Cable Internet connection via Check24 on 25th of November. Check24 sent me a confirmation that, they forwarded my request to Vodafone. I don't receive any feedback from Vodafone since 25th of November. I just want to know how long do I need to wait for contract and devices (modem etc)? Is there any chance to check my request in Vodafone side?
Thanks! Regards.
am 05.12.2020 19:03
Hello emilak
i'll see if I can find an order for you in the system. Send me a private message with your name, full address and date of birth. Important: Afterwards, please report back here in the thread.
Regards
Grit
am 16.12.2020 21:51
Hi Grit,
I've found a solution via phone call and now everything works normal.
Thanks anyway for support.
Regards.
am 22.12.2020 09:26
Hello emilak,
I'm happy that you were able to clarify it over the phone.
I will therefore close your thread.
Best regards and Merry Christmas
Nancy