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Frage
Antwort
Lösung
am 23.05.2022 15:48 - zuletzt bearbeitet am 23.05.2022 15:51 von Moni_GK
Team,
Recently Building management planned to move from M-Net to Vodafone therefore xxxx and xxxxxxxx xxxxxxxx helped me from Vodafone side.
Note - My M-Net is still up and running so I'm little afraid that I need to pay for both M-Net & Vodafone.
I have received multiple contracts from Vodafone for Internet Connection and I am not sure which one is a valid Contract and Cost.
ID: xxxxxxx Status: 05/05/2022
ID: xxxxxxxxxxxxxx Status: 04/06/2022 (xxxxxxxxxxxxx)
ID: xxxxxxxxx Status: 03/21/2022 (xxxxxxxx)
I have tried to reach Vodafone Customer Service but they are speaking only in German so it's very hard for me to reach them. Even Tobi Chat Bot is supporting only German Language.
Could you please help me with this!.
Edit: Removed names of employees and transaction numbers. Please do not post this data publicly.
am 24.05.2022 12:43
Hi resolve,
welcome to our Community. Nice to have you here.
Before we can have a closer look, please tell me in which federal state do you live.
Regards
Stephan
am 25.05.2022 21:50
Munich
pincode - 81373
am 27.05.2022 11:44
Thanks for that.
If you got two contracts but only need one, you should cancel one of them. Have you done anything about this in the meantime?
Regards
Stephan
am 30.05.2022 13:12
No I have not canceled any of the contract.
am 30.05.2022 13:23 - zuletzt bearbeitet am 30.05.2022 13:33 von CommunityTeam
I have received the following Customer number: ***and ***
Community-Team: We have made your private data unrecognisable.
am 31.05.2022 14:59
For a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Write a short reply here afterwards.
Best regards
Tina
am 31.05.2022 15:11
Private Message is send. Please check and update me
am 05.06.2022 08:26
Hello resolve,
I was happy to have a look at everything in the system. In fact, you have two contracts with us. However, I have now revoked the contract with customer number ***274.
We have sent you a provider change form for customer number ***985. Please fill it out and send it back to us. This will also cancel the contract with M-Net.
Best Regards
Anett
am 05.06.2022 08:38 - zuletzt bearbeitet am 05.06.2022 09:52 von Anett
Hi Team,
Which Contract Number is Valid ?
Received Contract ID's are : ***?
Note:
I am using only Mnet Broadband so I don't have any phone number for transfer.
My MNET Customer ID is ***
Thanks & Regards,
Harish CP