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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 11.12.2018 20:05
Hello, I just moved from Leipzig to Munich. On my new apartment already have internet. I take the router and all the cables with me, to Munich, but I believe the signal it's still open in the old apartment in Leipzig. How do I proceed now? Can I cancel the contract without being fully charged? Can I suspend the contract or something else? Can you remove the signal from my old apartment, in Leipzig?
I was oriented by email to open a request in the forum.
Thanks for the attention.
20.02.2019 19:13 - bearbeitet 20.02.2019 19:14
Hello Anett
I was charged the amount of 60,62 EUR on January 25, but this charge does not show up on Meine Rechnung when I'm logged on my account. Now I was charged 19.99 EUR on February 20 but when I go to my products this message is displayed:
How do I supposed to be charged for something that I don't have?
I look foward to an answer, please don't hesitate to contact me in private for more details.
Thank you, have a nice day.
am 20.02.2019 20:09
am 21.02.2019 16:36
Hi andrefbatista,
you have received a new customer number due to the move. Please have a look at the move confirmation. You have to register again in the customer portal. Then you will also see the invoices.
Regards
Thomas
am 19.07.2019 10:22
Hello, I received a new custommer number but I cant make a new registration at the portal to see my bills and other data. When I enter the new custommer number, shows me a message that's invalid customer number, the strange thing it's I'm receiving emails and letters with the new custommer number. Someone can help me please?
thanks.
am 20.07.2019 18:58
Hi andrefbatista,
for registration you need an activation code. I sent you one by mail.
Regards
Thomas