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3

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Leaving Germany end of February 2019 Cancellation Cable
YB1
Smart-Analyzer
Smart-Analyzer

Hi, 

I would like to cancel my cable connection from Vodafone on 28th of February  2019 since I am leaving Germany for good. 

I would like to know the next steps and information on where to deposit the cable box.

 

Best,

 

Edit: Thread moved to matching board. DSL-->Kabel

1 Akzeptierte Lösung

Akzeptierte Lösungen
Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello YB1,

thanks for the dates.

I have stopped your cancellation and your contract ends on 29.05.2019. You will also receive a written confirmation by e-mail. Your modem will then send it back to the following address:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Do you have any more questions?

Best regards
Nancy

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Lösung in ursprünglichem Beitrag anzeigen

15 Antworten 15
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello YB1,

 

You are leaving Germany on 28.02.2019? Such a quick cancellation is not possible, as it is only possible according to the Telecommunications Act (moving date + 3 months). I will be happy to help you. For this I need your name, the current address, the new address, the customer number and your date of birth. Send me the data in a private message and then contact me here again.

 

Regards

Grit

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YB1
Smart-Analyzer
Smart-Analyzer

PM sent 

Kind regards, 

 

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello YB1,

 

you didn't send me everything I needed to know. When is your moving date? And I need the new address completely and not only city and country. I have to deposit this so that you get our mail, because the contract cannot be terminated immediately.

 

Regards

Grit

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YB1
Smart-Analyzer
Smart-Analyzer

Hello 

Pm sent again 

Bests, 

 

Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello YB1,

thanks for the dates.

I have stopped your cancellation and your contract ends on 29.05.2019. You will also receive a written confirmation by e-mail. Your modem will then send it back to the following address:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Do you have any more questions?

Best regards
Nancy

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YB1
Smart-Analyzer
Smart-Analyzer

Dear Nancy 

 

I need my contact to be cancelled because I am leaving end of February 

Why would you stop the cancellation ??

Even my adress will change end of this month 

 

Kind regards, 

Yosra 

 

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello YB1,

 

what do you think? Do you disagree with the termination date? This is your normal career when you move abroad. The contract cannot be terminated immediately, because the Telecommunications Act applies here.

 

Regards ^glk

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YB1
Smart-Analyzer
Smart-Analyzer

Thnak you for the response , 

 

There is no objection with the termination, I was just wondering if I can pay the three months at once because I am leaving.

 

Thanks

kind reagrds

 

Stephan
Moderator:in
Moderator:in

Hi YB1,

 

this is not actually planned, but if you transfer the amounts for March, April and May in one sum, the customer account is covered until the end of the contract.

 

Regards

Stephan

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