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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 05.02.2019 10:45 - zuletzt bearbeitet am 05.02.2019 10:54 von WolfgangF
Hi,
I would like to cancel my cable connection from Vodafone on 28th of February 2019 since I am leaving Germany for good.
I would like to know the next steps and information on where to deposit the cable box.
Best,
Edit: Thread moved to matching board. DSL-->Kabel
Gelöst! Gehe zu Lösung.
am 09.02.2019 13:37
Hello YB1,
thanks for the dates.
I have stopped your cancellation and your contract ends on 29.05.2019. You will also receive a written confirmation by e-mail. Your modem will then send it back to the following address:
Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg
Do you have any more questions?
Best regards
Nancy
am 05.02.2019 16:54
Hello YB1,
You are leaving Germany on 28.02.2019? Such a quick cancellation is not possible, as it is only possible according to the Telecommunications Act (moving date + 3 months). I will be happy to help you. For this I need your name, the current address, the new address, the customer number and your date of birth. Send me the data in a private message and then contact me here again.
Regards
Grit
am 06.02.2019 09:11
PM sent
Kind regards,
am 06.02.2019 19:20
Hello YB1,
you didn't send me everything I needed to know. When is your moving date? And I need the new address completely and not only city and country. I have to deposit this so that you get our mail, because the contract cannot be terminated immediately.
Regards
Grit
am 07.02.2019 18:11
Hello
Pm sent again
Bests,
am 09.02.2019 13:37
Hello YB1,
thanks for the dates.
I have stopped your cancellation and your contract ends on 29.05.2019. You will also receive a written confirmation by e-mail. Your modem will then send it back to the following address:
Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg
Do you have any more questions?
Best regards
Nancy
am 09.02.2019 13:53
Dear Nancy
I need my contact to be cancelled because I am leaving end of February
Why would you stop the cancellation ??
Even my adress will change end of this month
Kind regards,
Yosra
am 10.02.2019 17:09
Hello YB1,
what do you think? Do you disagree with the termination date? This is your normal career when you move abroad. The contract cannot be terminated immediately, because the Telecommunications Act applies here.
Regards ^glk
am 10.02.2019 17:17
Thnak you for the response ,
There is no objection with the termination, I was just wondering if I can pay the three months at once because I am leaving.
Thanks
kind reagrds
am 11.02.2019 19:13
Hi YB1,
this is not actually planned, but if you transfer the amounts for March, April and May in one sum, the customer account is covered until the end of the contract.
Regards
Stephan