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[English] Speed & Interruptions Chausseestr. 39
Bassma
Netzwerkforscher
Netzwerkforscher

I have the same problem mentioned here  https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/English-Slow-Internet-Connection-du... as I am a resident in the same building complex and it only gets worse, I learn that there is a discount or option to terminate the contract, please advise.

 

Thanks, 

Bassma

24 Antworten 24
Bassma
Netzwerkforscher
Netzwerkforscher

Hi Stephan, 

 

Can you please check the status of it now ? on other note i want to reduce my contracting speed to be 100 MB/s after the first 12 month of the 400 MB/s expires.

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi Bassma,

 

unfortunately, the finishing works are more complex than planned. According to the current status, it will take until next year. I'm sorry that I don't have any better news. How would you like to proceed?

 

Best regards

Lars

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Bassma
Netzwerkforscher
Netzwerkforscher

Thanks for the update, what are the options available? 

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi Bassma,

 

I'll be talking to my colleagues in complaint management. I will then send you their offers via PM.

 

Best Regards, Manu

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Wallace
Ex-Moderator:in
Ex-Moderator:in

Hey Bassma,

 

there should only be bandwidth restrictions in the late evening hours. Can you confirm that?

 

Regards

Wallace

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Bassma
Netzwerkforscher
Netzwerkforscher

Bandwidth speed reduction also happens int he morning , specially in the weekends.

 

one time I couldn't work from home cause of it  

Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi,

 

According to the system, the expansion work will probably continue until the beginning of 2020.

 

Regards

Wallace

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Bassma
Netzwerkforscher
Netzwerkforscher

Hi Walllace, 

 

thanks for that, would like to practise my right for premature termiantion then.

 

best

Wallace
Ex-Moderator:in
Ex-Moderator:in

Hey,

 

Would switching to DSL be an alternative for you? We offer you up to 250Mbit/s.

 

Regards

Wallace

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Bassma
Netzwerkforscher
Netzwerkforscher

Hi , 

 

Sorry for late reply , I am not interested in switching to DSL , please terminate it.

 

Thanks