Contract Cancellation and Devices Return

[Yousif]

Hello, my contract was cancelled by “InfoCity Rostock” because the internet cable isn’t installed in my building. My neighbor has received the devices from Vodafone and I don’t need them anymore.

I want to confirm whether my contract has been cancelled or not, and how I can return the devices. The contract was ordered on Sunday 04.08. Thanks

[Grit]

Hello Yousif,

can you please explain this in more detail? What do you mean, the contract was cancelled by Info City Rostock? And what does your neighbour have to do with it?

If you give us some more information, we can get a picture.

Regards

Grit

[Yousif]

Hello,

On Sunday 04.08.2019, I ordered online from Vodafone website Red Internet & Phone 200 Cable + GigaTV Cable for my new apartment in Rostock. On Monday 05.08.2019, I received a call from Infocity Rostock (https://infocity-rostock.de/) telling me that internet cable is not available for my building and it would take time to install it, so they cancelled the contract for me.

On Wednesday 07.08.2019, DHL sent me the devices required for my cancelled contract..

Can you please confirm that my contract has been cancelled? If not, please cancel it for me.. Also how can I return the received devices?

Thanks in advance.

Yousif Hashisho

[Tina]

For a closer look, send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Yousif]

I have sent you a private msg ..

[Tina]

Thanks for the pn. Infocity Rostock is the network provider. We may provide Internet & Phone only after consent. Please contact Infocity Rostock directly www.infocityrostock.de 

Best regards

Tina

[Yousif]

I contacted them from the very beginning, and both agreed to cancel the contract. I received also a letter from Vodafone confirming that my internet cannot be installed.

What to do with the received devices from Vodafone? How can they be returned?

Best regards,

Yousif.

[Lars]

Hi Yousif,

Internet & Phone has been canceled, that's right. But you also ordered GigaTV and this is possible at your address. This is independent of our internet connection and can be connected to any other internet. Do you not want to use it anymore?

Best regards

Lars

[Yousif]

Hi Lars,

Thanks for your reply. No, I don’t want to use it anymore. Please cancel it and let me know how to return the device. 

Thanks.

Best regards,

Yousif.

[Nancy · Accepted solution]

Hello Yousif,

I've revoked your GigaTV contract. You will also receive a confirmation.

You have to return your GigaTV box to the following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Many greetings

Nancy