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Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50
Celina_2020
Netzwerkforscher
Netzwerkforscher

Hi, the contract of Red Internet & Phone 1000 started 20th Novermber 2019 and I would like to change my plan to  Red Internet & Phone 50 from 13th month.  It seems that I can’t do it on MeinVodafone. Please advice what I should do. Thank you.

1 Akzeptierte Lösung

Akzeptierte Lösungen
Lars
Ex-Moderator:in
Ex-Moderator:in

Hi,

 

I do 😉 The change is scheduled for 22.11.2020 in the system. Then the first 12 months will end. You will get a written confirmation before that date. Do you have further questions?

 

Best regards

Lars

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Lösung in ursprünglichem Beitrag anzeigen

10 Antworten 10
Lars
Ex-Moderator:in
Ex-Moderator:in

Hi Celina_2020,

 

unfortunately the change is not possible via the customer portal. But if you like, I can arrange that for you. We already have your data.

 

Best reards

Lars

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Hi Lars,

Yes please. Please make sure that the new plan start from 13 th month. Thank you.

 

 

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi,

 

I do 😉 The change is scheduled for 22.11.2020 in the system. Then the first 12 months will end. You will get a written confirmation before that date. Do you have further questions?

 

Best regards

Lars

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just one more question. I saw it on Vodafone website, the plan of Red Internet & Phone 50 Cable is cheaper now. So I wonder how much I will need to pay for the Red Internet & Phone 50.

https://zuhauseplus.vodafone.de/internet-telefon/kabel/?b_id=1694&j_id=SEASEAPer307F%7cSeaCpcGOO%7cf...

Thomas
Moderator:in
Moderator:in

Hi Celina_2020,

 

what you see on the website concerns only new customers. In your case the 50 Mbit tariff will be changed to the normal price of 29,99 Euro.

 

Regards

Thomas

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Dear Thomas, 

I just looked at my invoice of this month, and the plan still hasn't changed back to Red Internet & Phone 50 since 22 Nov 2020, which you confirmed me. And I am over-charged now. Please help me to resolve this issue. Thank you. 

 

Best Regards,

Celina

Dear Lars,

 

I just looked at my invoice of this month, and the plan still hasn't changed back to Red Internet & Phone 50 since 22 Nov 2020, which you confirmed me. And I am over-charged now. Please help me to resolve this issue. Thank you. 

 

Best Regards,

Celina

Thomas
Moderator:in
Moderator:in

Hi Celina_2020,

 

the change was on 21.11. and at that time, the invoice was already issued. This will be settled with the next invoice run.

 

Regards

Thomas

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Dear Thomas,

 

Just want to clarify that, so will the extra money I'm charged this month be counted as part of next month tariff? 

Because I have asked you to change my contract at late September, and made it very clear that since 22.11.2020 the contract would be Red Internet & Phone 50. 

 

Best Regards,

Celina