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Cable modem reboots every day
nkultashev
Smart-Analyzer
Smart-Analyzer

I have a problem with my cable modem. Almost every day it reboots one or more times.

Shall I replace a modem?

Please help.

 

 

 

 

 

 

 

 

 

7 Antworten 7
Manu
Ex-Moderator:in
Ex-Moderator:in

Hi nkultashev,

 

Can you please give us more info?

 

When does the modem reboot? Does it turn off completely?

Since when does this happen?

Which modem do you have?

 

Best Regards, Manu

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Thank you for your answer, Manu.

 

And sorry for a long delay...

 

When does the modem reboot? Does it turn off completely?

It can reboot at any time. I don't see any regularity. The modem does not turns off, but just reboots.

Sometimes it can reboot many times in a row at an interval of 10-15 minutes.

 

Since when does this happen?

Started few weeks ago. I can't tell the exact date.

 

Which modem do you have?

Model No: TG3442DE

 

Thank you, Nick

 

 

 

 

 

 

 

 

 

 

 

 

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi Nick,

 

please send me your name, address, date of birth and customer number in a PM. I like to look at the connection.

 

Please let me know again when the message is out.

 

Best Regards, Manu

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Manu,

I have send a private note to you.

BTW, I don't have reboots for last few days (nothing was changed in the modem config).

 

 

 

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi nkultashev,

 

Thanks for your message.

 

At the moment everything looks ok so far, only one downstream channel has a too low level.

 

You said there have been no reboots lately. Do you want to watch it over the weekend? Maybe it was just a temporary disturbance.

 

Best Regards, Manu

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Manu,

I hope it was a temporary disturbance. I will update the thread if I'll notice new reboots.

Thank you for help.

Nick

 

 

 

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi nkultashev,

 

ok, let's watch this for a week and you'll let me know.

 

Have a nice weekend.

 

Best Regards, Manu

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