easy box 803 out of order

[akorompili]

Hallo,

since previous Tuesday my Easy box 803 doesn't work. It started going on and off continuously and after several minutes it went totally out of power. So, also the internet connection doesn't work. I followed the instructions from the Online Assistant, I checked all cables (power, DSL), I restarted the router, I reconfigured it by following the process. Nothing worked. Every time, after a while, the router started going on and off again and at the end was totally out of power (Power LED blue). 

I think my router is completely dead. It doesn't respond to any process. 

How can I have a new one?

I suppose that I cannot have a new one free-of-charge, since my contract is old (started Oct 2014), so it is out of the warranty. 

But I would like to know what are my options to order a new one, which fits to the DSL connection of my contract, which I don't want to change.

I tried to call Support, but they don't speak English and my German is not so good.

Can you please give me any help here on how I could proceed? 

Thanks a lot.

[Andre]

Hey akorompili,

I'm sorry that your router has died.
Since its an pretty outdated model , its definitly out of warranity.

Please send me a private message with your customer details (customernumber,password).
I'm happy to help.

To send me a private message, please click on my name/avatar -> then the big red button on the right side "Diesem Benutzer eine Nachricht senden".

Cheers,
Andre

[akorompili]

Hello Andre,

Thanks for the response. 

I sent you the private message with my customer details.

Kind regards,

Asimenia

[Andre]

Hey akorompili,

thanks for the prompt reply.

I've already answered you via PM.
We've sent a new router , free of charge.

Cheers,
Andre

[akorompili]

Hello Andre,

I received the new router and installed it. Everything works well now.

Thanks a lot.

Kind regards,

Asimenia

[Andre]

Hey akrompili,

thanks for the feedback.

I'm happy that everything is working fine now.
I'll close this thread since everyhing is solved.

Cheers,
Andre