Dear all
My name is Gabriela de Carvalho and almost three weeks ago I signed a contract with Vodafone and I am still waiting for my internet and tv router to arrive. I have received an email saying DHL tried to deliver them but they didn’t find my name at the door. However, I didn’t receive any instructions on how to proceed. I don’t know if I need to collect somewhere, or I should call anyone. I tried to contact Vodafone by phone numerous times and I couldn't find anyone that speaks English.
Last week, I went to a Vodafone store and someone told me that you would send me the devices again, but I am still waiting. Therefore, I would like to ask if you someone can help me with this.
Best
