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1

Frage

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3

Lösung

Sagecom Fast 5460 false reporting network situation
medicol
App-Professor
App-Professor

Hello, I have a Sagecom Fast 5460

in past time all ok.

Now:

- it reports WiFi off even if is on and mobile phones and computer connected

- it reports nothing connected via WLAN even if there is PC, IPTV box, Satreceiver, Powerlines

- it is not possible configure port forwarding because I cannot read MAC of PC

Can anybody help?

1 Akzeptierte Lösung

Akzeptierte Lösungen
Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello medicol,

 

I made a task for the new router, you should get an e mail with the tracking code as soon as the device is sent. It may take some days due to the upcoming holidays. The address for the old device is

 

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

 

Kind regards

Claudia

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Lösung in ursprünglichem Beitrag anzeigen

29 Antworten 29
Moni_GK
Administrator:in
Administrator:in

Hello medicol,

 

Have you changed anything? If yes, what? If not, please reset the router.

 

Best regards

Moni

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Hello Moni,

no, I changed nothing, absolutely nothing.

Luca

Moni, I forgot to mention that I have already done power off / power on but situation did not change

Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey,

 

did you try a factory reset? Or just a powerreset?

 

Regards

 

Tobias

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No, I only tried power reset.

Should I try wih factory reset?

If yes could you please give me the procedure?

Firmware version is 6.1.2.31-IMS-KDG

Schermata 2019-11-23 alle 08.12.59.png

please notice that I am writing you via Wifi and telephone is ok so practically what modem is reporting is totally wrong

Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey,

 

sorry for the late response. You could initiate the factoryreset by pressing the "reset" button for 30 seconds, you can find the button on the backside. And yeah, looks like its a failure when you can write via mobilehpone 😄

 

Regards

 

Tobias

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