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Router CGA4233DE reboots unexpectedly
Oleg_Merzlikin
Netzwerkforscher
Netzwerkforscher

Hello, Team!

My router CGA4233DE reboots unexpectedly. It last already for a couple of weeks, first it was 1-2 times per week, 

now during 3 days it happens at least once per day. This is absolutely unacceptable during home office. Please, help. I'd like you to send a technician to check it and probably replace. 

Thank you. 

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Akzeptierte Lösungen
ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Oleg_Merzlikin,

 

the modem of the neighbor in the house with the same modem also has these reboots. Can we ask a technician to check the connection on site? He can also change the modem if necessary. The colleague needs access to the house distribution system and an info if there are diseases with Covid 19 in the household.

 

Best regards Fred

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Lösung in ursprünglichem Beitrag anzeigen

14 Antworten 14
ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Oleg_Merzlikin,

 

does the LED status on the modem change when the connection is lost? When was the last disconnection?

 

Best regards Fred

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Hello, Fred, 

yes, the status changed like usual reboot: Power-->Internet-->phone-->wifi

The last reboot was right now, 7.50 in the morning

Fred, just to let you know, my neighbour has the same model, and it works fine

ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Oleg_Merzlikin,

 

the modem of the neighbor in the house with the same modem also has these reboots. Can we ask a technician to check the connection on site? He can also change the modem if necessary. The colleague needs access to the house distribution system and an info if there are diseases with Covid 19 in the household.

 

Best regards Fred

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Hi, Fred, 

 

I've just found out that another neighbour  on the top floor also has internet interruption, so definitely the issue is on the line, something forces modems to reboot. 

Anyway, I've picked up the key from basement, where the distribution box is, so now we have access to that. 

There is no Covid in the house. 

The Technician  can come any day starting from 16.30, earlier is not possible unforunately, as I'm working till 16.30. 

Please, advise. 

Thanks

ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Oleg_Merzlikin,

 

The technician will make the appointment himself. Please send us a phone number by PN, under which you are well attainable.

 

Best regards Fred

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ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Oleg_Merzlikin,

 

I have asked the technician to come. Colleagues will get back to you to make an appointment.

 

Best regards Fred

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Ok, thanks. 

would be nice, if someone call who speak a bit english, my german is not that good 🙂

 

ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Oleg_Merzlikin,

 

yes, the technician was informed to conduct the conversation in English.

 

Best regards Fred

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