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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 01.04.2019 11:23 - zuletzt bearbeitet am 02.04.2019 13:02 von Stephan
Hello Team,
This regarding my cancelled contract number : xxxxx and query related to router .
I have tried to explain the situation below , kindly let me know if anything else required from my side
1. I placed an online request for a new contract on 18th Jan.
2. I received a mail from DHL that my router has been delivered to my neighbor "xxx".(Please see screen print attached). Also please note that, i did not request my packet to be delivered to my neighbor, it was completely DHL decision. In fact , neighbor mentioned is totally stranger to me and there is a DHL postbank within 500 meters . Why DHL handed over router to my neighbor, i did not understand ..
3. When i approached my neighbor "xxx", he denied of any such packets.
4. I tried to call Vodafone customer care several time , but they could not help me as i had no reference number except a mail notification from DHL.
5. After 5 days, i approached nearest Vodafone store and described him my situation. He suggested me to write a letter for cancelling my online order and router recovery and asked me to get a new contract, assuring older contract will be cancelled and nothing will be charged to me. i did the same and took a new contract. Also, in the letter sent to cancel my order, it is clearly mentioned that i am cancelling my online contract as i have not received my router... I have attached copy of the same letter to this mail.
Now i have received , two mails asking some information about my routers(OLD). i am not clear how to answer to those mails query. So i called customer care, described the situation, and he asked me to write this mail.
Please let me know how can i help you in locating a router which i have never received.(it's completely not clear to me).
Dear Vodafone Team,
I did not receive any feedback from you regarding my below query .
However there was a direct debit of 100 euro from my account this Friday which of course i reverted as i am not ready to pay/or return an item which i never received.
Could you please let me know why there is a debit made from my account ?
Regards,
Gyan.
Edit: @Routernotdelive customer number and attach with personal information removed
am 21.04.2019 21:31
Hi Routernotdelive,
please do this and we'll see.
Regards
Thomas
am 26.04.2019 16:31
Hello Thomas,
As discussed, i send the completed form again.
I have also send a soft copy of the completed form to you aswell , as a private message.
In case my second mail alos not recieved by logisctic agian could you please drop this soft copy to logistic team
Regards,
Gyan.
am 26.04.2019 16:39 - zuletzt bearbeitet am 28.04.2019 15:15 von Tina
Actully, i am not finding an option for attachement in private message so i attached it here ..
28.04.2019 15:24 - bearbeitet 28.04.2019 15:25
Hello Routernotdelive,
I have forwarded the form to our logistics department. they will check it out. have a little patience.
I have removed the form from your message. We are in a public forum and anyone can read it here.The private message function can be found in the profile of each user.
Best regards
Tina ^twk