abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
Aktuelle Eilmeldungen

TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!

1

Frage

2

Antwort

3

Lösung

Regarding my canceled contract xxx and query related to router
Routernotdelive
Netzwerkforscher
Netzwerkforscher

Hello Team,

This regarding my cancelled contract number : xxxxx  and query related to router .

I have tried to explain the situation below , kindly let me know if anything else required from my side

1.   I placed an online request for a new contract on 18th Jan.
2.   I received  a mail from DHL that my router has been delivered  to my  neighbor "xxx".(Please see screen print attached).  Also please note that, i did not request my packet to be delivered to my neighbor, it was completely DHL decision. In fact , neighbor mentioned is totally stranger to me  and there is a DHL postbank within 500 meters . Why DHL handed over router to my neighbor, i did not understand .. 
3. When i approached my neighbor  "xxx", he denied of any such packets.
4. I tried to call Vodafone  customer care several time , but they could not help me as i had no reference number except a mail notification from DHL.
5. After 5 days, i approached nearest  Vodafone store and described him my situation. He suggested me to write  a letter for cancelling my online order and router recovery and asked me to get a new contract, assuring older contract will be cancelled and nothing will be charged to me. i did the same and took a new contract. Also, in the letter sent to cancel my order, it is clearly mentioned that i am cancelling my online contract as i have not received my router... I have attached copy of the same letter to this mail.

Now i have received , two mails asking some information about  my routers(OLD). i am not clear how to answer to those mails query. So i called customer care, described the situation, and he asked me to write this mail.
Please let me know how can i help you in locating a router which i have never received.(it's completely not clear to me).

Dear Vodafone Team,

I did not receive any feedback from you regarding my below query .
However there was a direct debit of 100 euro from my account  this Friday  which of course i reverted  as i am not ready to pay/or return  an item which i never received.
Could you please let me know why there is a debit made from my account ?

Regards,
Gyan.

 

Edit: @Routernotdelive  customer number and attach with personal information removed

23 Antworten 23
Thomas
Moderator:in
Moderator:in

Hi Routernotdelive,

 

please do this and we'll see.

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Hello Thomas,

 

As discussed, i send the completed form again. 

I have also send a soft copy of the completed form to you aswell , as a private message.

In case my second mail alos not recieved by logisctic agian  could you please drop this soft copy to logistic team

 

Regards,

Gyan.

Actully, i am not finding an option for attachement in private message so i attached it here ..

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello Routernotdelive,

 I have forwarded the form to our logistics department. they will check it out. have a little patience.

 

I have removed the form from your message. We are in a public forum and anyone can read it here.The private message function can be found in the profile of each user.

 

Unbenannt.JPG

 

Best regards

Tina ^twk

Bewertet hilfreiche Beiträge mit Likes und Sternen!