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Frage
Antwort
Lösung
am 01.04.2019 11:23 - zuletzt bearbeitet am 02.04.2019 13:02 von Stephan
Hello Team,
This regarding my cancelled contract number : xxxxx and query related to router .
I have tried to explain the situation below , kindly let me know if anything else required from my side
1. I placed an online request for a new contract on 18th Jan.
2. I received a mail from DHL that my router has been delivered to my neighbor "xxx".(Please see screen print attached). Also please note that, i did not request my packet to be delivered to my neighbor, it was completely DHL decision. In fact , neighbor mentioned is totally stranger to me and there is a DHL postbank within 500 meters . Why DHL handed over router to my neighbor, i did not understand ..
3. When i approached my neighbor "xxx", he denied of any such packets.
4. I tried to call Vodafone customer care several time , but they could not help me as i had no reference number except a mail notification from DHL.
5. After 5 days, i approached nearest Vodafone store and described him my situation. He suggested me to write a letter for cancelling my online order and router recovery and asked me to get a new contract, assuring older contract will be cancelled and nothing will be charged to me. i did the same and took a new contract. Also, in the letter sent to cancel my order, it is clearly mentioned that i am cancelling my online contract as i have not received my router... I have attached copy of the same letter to this mail.
Now i have received , two mails asking some information about my routers(OLD). i am not clear how to answer to those mails query. So i called customer care, described the situation, and he asked me to write this mail.
Please let me know how can i help you in locating a router which i have never received.(it's completely not clear to me).
Dear Vodafone Team,
I did not receive any feedback from you regarding my below query .
However there was a direct debit of 100 euro from my account this Friday which of course i reverted as i am not ready to pay/or return an item which i never received.
Could you please let me know why there is a debit made from my account ?
Regards,
Gyan.
Edit: @Routernotdelive customer number and attach with personal information removed
am 17.04.2019 22:01
Is any update ?? or progress on my issue??
am 20.04.2019 15:34
Hello Routernotdelive,
did you return the completed form? If yes, where did you send it?
Best regards
Tina
am 20.04.2019 16:27
am 21.04.2019 17:44
Hi Routernotdelive,
so far we don't see an entrance to the letter. You can send it again.
Regards
Thomas
am 21.04.2019 18:03
am 21.04.2019 18:11
am 21.04.2019 19:12
Hi Routernotdelive,
we can only send the form by post. There is no verified e-mail address in the system. So now you get the form again by mail and it must also be sent to the address given. We can't do anything with it here.
Regards
Thomas
am 21.04.2019 19:18 - zuletzt bearbeitet am 21.04.2019 20:21 von Thomas
***. is my email id and hopefully it is verifed as while placing the contract online, i used this email id .. If sending form is not possible via email .. Please send me with post but kindly accept signed complted form here or via a private messge/email , it will save my time and cost (another 80 cents). ..
Edit: @Routernotdelive personal data removed.
am 21.04.2019 20:24
Hi Routernotdelive,
don't get me wrong. We are not the logistics department. Therefore the document is completely wrong with us. You are welcome to send it to us digitally. But we can only deposit it and that's it. The clarification can only take place directly in the department.
Regards
Thomas
am 21.04.2019 20:28
Ok. i understand. i will send digitally as well as via post . so as in case it is not recieved again via post(hope that not happened ) , digital copy can be used. .many thanks for you help ..