TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 04.08.2020 15:19
Hello,
Quite often (every other day) the download speed will go below 10-15 Mbit/s (from 100 Mbit/s) or there will be no internet at all. Usually restarting the router from the settings (192.168.0.1) would fix the problems. But sometimes 192.168.0.1 is not even accessible and a hard reboot (power off) is required.
Does the router need replacement or a firmware update would remedy these issues? The current firmware version is AR01.01.117.01_091718_70.PC20.10, which seems to be almost 2 years old.
Kind regards,
Georgi
am 05.08.2020 10:44
Hello zverock,
the signal looks good so far. Please do a speedtest while using a direct ethernet connection and send the result with the time stamp. Have you tried making a factory reset?
Kind regards,
Claudia
am 05.08.2020 15:26
Hello Claudia,
I cannot do an ethernet connection speedtest at the moment as we have just ultrabooks here and they don't have ethernet ports (or adapters). The lower speed and no internet problems occur almost every other day and apply to all devices (laptops, phones, tablets) regadless of the distance to the router. After a soft or hard restart everything is back to normal like it is now.
I haven't tried a factory reset. I'm pretty sure it's a firmware issue as a hard reboot is required sometimes. How can we get the latest firmware?
Kind regards,
Georgi
06.08.2020 11:13 - bearbeitet 06.08.2020 11:13
Had to do a hard reboot again about 48 hours after the last restart.
am 06.08.2020 12:37
Same Problem here, Same Router, Same FW...
I'd like to have a FW - Update, too.
-----
Ist das denn möglich, liebes Vodafone-Team? O:-)
am 06.08.2020 17:02
Hi zver0ck,
I can only ask for an update at our specialist department.
Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.
Kind regards
Marco
am 06.08.2020 17:44
Hi Marco,
PM sent. Thank you!
Kind regards,
Georgi
am 07.08.2020 15:39
Hi zver0ck,
The signal values look great. My guess is the modem's not working properly. I'd like to replace it free of charge, all right?
Kind regards
Marco
am 07.08.2020 18:24
Hi Marco,
That would be great, thank you!
Kind regards,
Georgi
am 07.08.2020 22:06
Hi zver0ck
the new modem will be on its way to you shortly. You can exchange it directly. It logs on alone. You can then send the old router back to us within 14 days free of charge with the return slip.
Kind regards
Marco