Problem with Compal CH7466CE

[wave911]

Hello!

I have a Wifi router Compal CH7466CE provided with Vodafone contract. For the last 1.5 months I am experiencing WiFi service degradation withing my apartments. For some reason network's range became too short, I can use wifi normally only within 3-4 meters from the device. I did not change the default settings on the device and already tried "Reset to default" solution and it didn't help. I couldn't find any transmission signal strength settings so I have no idea why the range is so short now. The previous year it worked fine though. Device reboots didn't help as well.

Can I request the device replacement?

Thank you!

[Gelöschter User]

Move to http://kabel.box category Router > Cable Modem > Connection and post that signal values.

[wave911]

Please find screenshot attached fro downstream.

[wave911]

Continue..

[wave911]

And the last one

[Claudia]

Hello wave911,

does the problem occur on both 2,4 GHz and 5GHz network? Did you try to switch to another WiFi channel to see if this helps?

Kind regards

Claudia

[Gelöschter User]

@wave911

Downstream is ok, Upstream not.

Please try to reset the compal.

1. Power Reset -> disconnect all cable from the device for 15 minutes and reconnect

2. Factory Reset

[wave911]

Dear Claudia,

I already tried both bands (and combinations like . - only 2.4, only 5 and 2.4 + 5 Ghz), setting channels explicitly and tried other available settings - unfortunately, it did not help at all.

[Claudia]

Hello wave911,

did the power reset or factory reset help?

Kind regards

Claudia

[wave911]

Dear Claudia,

I did both of them, even disconnected network cable for ~6 mins and then connected again, did power cycle again - nothing helped.

Attached is my upstream signal strength - it's quite bad.