New Router no connection

[Nik-Berlin]

Hi all, 

My apologies I dont really speak german and I am really struggling with the customer service line to actually get to a person not a machine. I recieved my router and connected it according to the instractions. I have no interent and the @ sign keeps flashing. What should I do? Please help 

[reneromann]

This usually means that you need a technician to come and install your internet.

Two possible ways: Wait here for a Mod to make an appointment -or- ask a German speaking friend/collegue to call Vodafone and make an appointment for you.

[Marcus89]

Hi Nik-Berlin,

sorry for the late feedback.

What's your current status, is the problem still there?

Kind regards

Marcus

[Nik-Berlin]

Hi Marcus, 

I am still having the same problem, th e@ symbol is flashing and no interent. 

Could you send a technician please? 

thanks 

[Claudia]

Hello Nik-Berlin,

I would like to check your access. Please send me a PM that contains your address, the MAC address and your customer number. Reply again after you sent the details.

Kind regards

Claudia