Delligsen, Gronau, Alfeld, Elze: Ausfall Telefonie und Daten über Mobilfunk
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Delligsen, Gronau, Alfeld, Elze: Ausfall Telefonie und Daten über Mobilfunk
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 21.10.2020 10:39
Hello support,
I am experiencing frequent Internet connection interruptions since yesterday (20.10.2020). I loose Internet connection for few seconds every few minutes. This hinders my ability to work. I had the same issue before and replacing router seemed to help.
My Interent service is: Red Internet & Phone Young 500 Cable.
Thanks,
Mateusz
am 22.10.2020 15:58
Hello Mateusz1,
we already have your data from a previous thread. Does the router reboot when there are disconnects? Your modem got a different firmware just yesterday, was there a disconnect since? If yes, what time exactly?
Kind regards,
Claudia
am 23.10.2020 10:13
Yes, the disconnects continue. Last one happened just a few minutes ago, around 10:00 am, 21.10.2020. Router doesn't reboot during the disconnects.
am 23.10.2020 12:37
Just for some clarifications:
I tried to restart modem few times (also after firmware update). I also tried to clear cable endpoints.
am 24.10.2020 16:11
Hi Mateusz1,
have there been further breakdowns since 21.10.2020? At the beginning of the week there was an interfering signal on the line, but since then it looks very good and there have been no more terminations.
Many greetings, Martin
am 26.10.2020 07:44
Yes, breakdowns still occur...
am 27.10.2020 14:30
Just to update and ahead of the next question 'if issue still occur' ->
yes, issue still occur.
Not so often as in the begining, but still occur.
am 29.10.2020 13:42
The issue still occurs.
am 30.10.2020 13:46
The issue still occurs. How much longer do I have to wait for a solution?
am 02.11.2020 07:42
Hi Mateusz1,
I'd like to replace the modem for free, okay?
Kind regards
Marco