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Frequent Internet connection interruptions
Mateusz1
Digitalisierer
Digitalisierer

Hello support,

 

I am experiencing frequent Internet connection interruptions since yesterday (20.10.2020). I loose Internet connection for few seconds every few minutes. This hinders my ability to work. I had the same issue before and replacing router seemed to help.

 

My Interent service is: Red Internet & Phone Young 500 Cable.

 

Thanks,

Mateusz

 

 

15 Antworten 15
Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello Mateusz1,

 

we already have your data from a previous thread. Does the router reboot when there are disconnects? Your modem got a different firmware just yesterday, was there a disconnect since? If yes, what time exactly?

 

Kind regards,

Claudia

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Yes, the disconnects continue. Last one happened just a few minutes ago, around 10:00 am, 21.10.2020. Router doesn't reboot during the disconnects.

Just for some clarifications:

I tried to restart modem few times (also after firmware update). I also tried to clear cable endpoints. 

Martin59
Moderator:in
Moderator:in

Hi Mateusz1,

 

have there been further breakdowns since 21.10.2020? At the beginning of the week there was an interfering signal on the line, but since then it looks very good and there have been no more terminations.

 

Many greetings, Martin

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Yes, breakdowns still occur... 

Just to update and ahead of the next question 'if issue still occur' ->

yes, issue still occur.

 

Not so often as in the begining, but still occur.

The issue still occurs.

The issue still occurs. How much longer do I have to wait for a solution?

pRo-Marco
Ex-Moderator:in
Ex-Moderator:in

Hi Mateusz1,

 

I'd like to replace the modem for free, okay?

Kind regards

Marco

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