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Cable Internet Red LED flashing - Need technician
Sudarshan
Smart-Analyzer

Hello,

I signed a new contract and recevied my Vodafone Station router. I have tried to set up the router as instructed, but the internet LED keeps flashing red. All the other LEDs are white.

 

The internet LED has been flashing since yesterday. Could you please help me arrange for a technician visit? I am a non-German speaker and therefore I am not able to arrange a visit myself by calling the hotline.

 

Thank you.

 

*** @Sudarshan, thread moved from community to internet devices! ***

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4 Antworten 4
Chr1ssy
Moderator

Hi Sudarshan,

 

welcome to the community!

 

To take a closer look to your problem, please send me a pm with following data information:

 

- name

- costumer number

- address

- date of birth

- mobile number

 

Set here a notification after you've sent the pm.

 

Kind regards

Chr1ssy

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Sudarshan
Smart-Analyzer

Hello @Chr1ssy ,

 

The technician visited today. I have sent you a PM with full details.

 

Thank you.

 

Regards,

Sudarshan

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Chr1ssy
Moderator

Dear Sudarshan,

 

thank you for the information.

 

I replied to your pm. Smiley (fröhlich)

 

Kind regards

Chr1ssy

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Sudarshan
Smart-Analyzer

Dear @Chr1ssy 

As suggested by you, I have sent an email to kundenservice@unitymedia.de regarding the cancellation. Following that, I have received 89 (eight nine) auto-reply emails stating exact same message that the Customer Service will contact me. I receive one email per hour and it is flooding my inbox. There is no real reply to my query regarding the cancellation. None of the emails provide info about the next steps of cancellation.

Do you have any other email ID to which I can connect for the cancellation. 

(Getting one email per hour is really annoying)

 

Thank you.

 

Regards,

Sudarshan

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