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Lösung

Router is constantly restarting
MIAinternet
Smart-Analyzer
Smart-Analyzer

Over the past week my router has been constantly restarting, specially when I try to connect a new device.  Could you check if I need a replacement?

12 Antworten 12
inetdude2
Netzwerkforscher
Netzwerkforscher

Same situation with my vodafone station - problem still persists after 2 months now!

How many devices do you have on your network?

Martin59
Moderator:in
Moderator:in

Hello AMGmainz,

which router do you use and in which state do you live?

Best regards, Martin

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Hello Martin,

I live in Mainz (Rheinland-Pfalz), and my router model is CH6640E. 

Thank you for your help

Martin59
Moderator:in
Moderator:in

Hello MIAinternet,

 

please send me once your name, address, date of birth and customer number by PN .

 

Afterwards, please contact me again here, and we will be happy to take a look at it.

 

Best regards, Marti

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Dear Martin,

I've just sent you all the information you requested.

Thanks for your help!

 

Martin59
Moderator:in
Moderator:in

Hello MIAinternet,

 

to correct the malfunction, a technician is required at your connection. Different signal values do not fit there any more. Please send me another PN , this time with your cell phone number and the information if you can access the house amplifier.

 

Have you noticed any signs of Covid-19 in your household?

 

Best regards, Martin

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Hi Martin,

 

I've just sent you my phone number and the information requested.

 

Best regards,

 

Alfredo

Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello MIAinternet,

 

so can the property management grand you access? Maybe the janitor can attend the appointment. I also checked the other modems in the building, yours is the only one that has signal problems. The coaxial cable belongs to your area of responsibility, so please replace it to make sure that this is not the source of the bad signal.

 

Kind regards

Claudia

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Hi Claudia,

 

Yes, I asked them and the janitor can grant access to the amplifier. Probably the best option is that the janitor also joins the pointment as you suggested, I can send you his contact, if needed. I also tried a new cable, as you suggested, but the problem pesists, so it seems that the problem is caused by the modem or the amplifier.

 

best regards