Even after cancelling TV contract within 14 days, I got bill of 64 euros

[pallavi]

I have ordered for internet service online. Which I didnt get, so I visited the shop Schwanthalerhöhe at Munich.

your executed help me , and given me a new contract which I signed on 10 speteember 2019. Afetr few days i realised that executed never really helped me and given me contract of TV insttead of internet.

I have cancelled contract on 18 september 2019. I have contacted your executive who sold me that contarct and wanted to terminate it, he didnt help me though.

Now today 23 september and I got bill for TV connection as 64 EUROS.

I have terminated connection within 14 days as per law, it is VALID.

I didnt even used it, i have already returnd a box , how can you charge me?

I need immediate contact person and action on this. I am not at all responsible for the payment which i have never used.

[pallavi]

Forum Schwanthalerhöhe
Theresienhöhe 5,
80339 München

[Thomas]

Hi pallavi,

the complaint is out to the appropriate colleagues.

Regards

Thomas

[pallavi]

Thank you, I am waiting to hear from Vodafone .

[Thomas]

Hi pallavi,

please contact us here again if you have received any information.

Regards

Thomas

[pallavi]

It has been 7 days, and nobody contacted me. I didn't get any reply from the shop. Can you please suggest me what to do now? I can't keep on waiting like this, just hoping something will happen. Can you suggest some action plans for this?

Thank you.

[Lars]

Hi pallavi,

unfortunately I don't see a new entry in your customer account yet. Maybe the colleagues are a little behind due to the holiday and the weekend. Please contact me again on Friday if you have received any information.

Best regards

Lars

[pallavi]

Hello Sir,

I did not hear any news from the shop or from anyone from  Vodafone. Will please guide me.

Thank you.

[Lars]

Hi pallavi,

colleagues forwarded the case for further review yesterday. They also sent an info mail at 21:01 to your gmail address. Please have a look in your e-mail inbox.

Best regards

Lars

[pallavi]

Helo Sir,

The last email I got from Vodafone is on 9th October 2019.

here is the content. All they mentioned is to wait, and our colleague will answer you, which never happened.

Can you please tell me did they send any further email? I have only one email ID registered with Vodafone.

After this, I did not get any email.

Dear Mehendale,

We have forwarded your complaint to our specialist department. The colleagues will answer the questions quickly. Please be patient.

We wish you a nice day.

Best regards, 
Your Vodafone team

Vodafone cable Germany 
customer service 
99116 Erfur

[pallavi]

Anyone is interested to reply to it? Yesterday I called the executive who did this contract.

I asked about what happened to cancelation.

All the reply I got is - I am looking into it, I will call you back. He never called.!

Am I supposed to chase each and everyone for infinite time, and just accept the response, we are looking into it? It's nearly a month since I am following each and every possible way to get some response.