Giga TV Pin

[MTehrani]

Hello, 

I have just called your hotline, which has referred me to this forum. I have only received the Giga TV App and no Parental Control PIN with the order confirmation. According to your colleague, you would pass me the PIN here / create a new one. 

Could you please tell me the PIN?

Besides I can not see Giga TV on my page while I have a contract regarding Giga TV. 

 Thanks in advance.

[Wallace]

Hi MadjidTehrani,

You will find the PIN on the order confirmation for your contract.

Regards

Wallace

[MTehrani]

Thanks for your reply, I did not receive the order confirmation. Now what should I do?

[Manu]

Hi,

please send me a PM with your name, address and customer number and I will have a look.

Please sign in here again, when you've sent the message.

Best Regards, Manu

[Manu]

Hi MadjidTehrani,

thanks for your message. But the customer number seems not to be the right one.

When you signed your contract, you received a letter shortly afterwards. Probably together with the equipment. On page 1 of this letter you will find the customer number at the top and on one of the following pages the PIN for the protection of minors. This is listed under the contract data.

Please check again if you can find it.

Best Regards, Manu

[MTehrani]

Dear Manu, 

I sent you a message about the pin and letter you mentioned in your last message did you get it? I did not receive any feedback after sending those messages and still, I have a problem with a service that I can not use. Would you please at least let me know you receive this message that I realize somebody taking care of these affairs?

As I mentioned in my previous messages, I did not receive that letter you mentioned, the only thing that I found is something with a title RETURN CERTIFICATE, and in that document, I found another customer number xxx. 

if this one is not the right one, I have nothing else to send you back. I just got the device I could not solve the problem that I could not solve the problem.

Regards

Madjid

[Manu]

Hi MTehrani,

I apologize for the delay in answering.

I have generated a new PIN for you, which I have sent you by private message.

Please test if everything works now.

Best Regards, Manu

[Manu · Accepted solution]

Hi MTehrani,

 as you wrote to me in your PN, now everything works with the new PIN.

I'll close the article here and wish you a lot of fun.

Many greetings, Manu