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GigaCube Cancellation before contract end due to Very Slow speed issue
RamBalMah
Smart-Analyzer
Smart-Analyzer

Hello community,

I have taken gigacube contract on 01/04/2022. initially speed was ok and i was able to manage my work. day by day speed is worst. Tariff will say upto 250mbps but thats totally false. everyday i am checking speed test and speed test is not going beyond 30-40mbps. i cannot even connect my office system due to slowness. I have taken another contract as back up and monitored gigacube for some more time but no improvement so I would like cancel this contract.

please guide me how do i cancel ealry as the contract was taken for 2 years.

 

Thank you

Mahesh

9 Antworten 9
McUwe
Ex-Moderator:in
Ex-Moderator:in

Dear RamBalMah,

 

sorry for your Experience. The speed depends on different things. Please tell me the Address where the Giga Cube is located.

 

Regards

McUwe

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Hello McUwe,

 

Thanks for your reply. here is my address

Strassburger str.11,71034 boeblingen

 

Thanks

Mahesh 

McUwe
Ex-Moderator:in
Ex-Moderator:in

Dear RamBalMah,

 

thanks for the info. The forecast for this address inside buildings is only 2-7MBit/s. However, the actual data rate depends largely on the utilization of the radio cell used by the Giga Cube.

 

Regards

McUwe

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Thanks for the info. As we all know, cannot do office work with this speed. Please help me to cancel this contract 

 

Thanks

Mahesh 

TinaG
Ex-Moderator:in
Ex-Moderator:in

Hallo RamBalMah,

 

you can use this form to send an extraordinary termination to Vodafone. Page 2 tells you, where to send it.

 

Best regards

TinaG

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Hello Tinag,

 

I already sent immidiate contract termination from contact form but vodafone team replied that i need pay till end of my contract and i cannot close this contract immidiately.

FYI, i have submitted contract termination through the contact form from shared link.

Please help me to terminate this contract.

Thanks

Mahesh

TinaG
Ex-Moderator:in
Ex-Moderator:in

Hello RamBalMah,

 

i would like to help, but i am from the technical service and have nothing to do with commercial things.

 

Please send me a private Message  with you Customer Number and the Customer Password, i can look it.

 

Best regards

TinaG

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Hello Tinag,

 

I had shared account details through private message. Did you get a chance to look into it?

 

Thank you

Mahesh

HeikeF
Ex-Moderator:in
Ex-Moderator:in

Hi,

 

as I can see TinaG answered you already.

 

However, please do not write any unsolicited PNs in future.

 

Please have a look here: vod.af/unaufgeforderte PN

 

Best regards

 

Heike

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