GigaCube

Siehe neueste
GigaCube Cancellation before contract end due to Very Slow speed issue
RamBalMah
Smart-Analyzer

Hello community,

I have taken gigacube contract on 01/04/2022. initially speed was ok and i was able to manage my work. day by day speed is worst. Tariff will say upto 250mbps but thats totally false. everyday i am checking speed test and speed test is not going beyond 30-40mbps. i cannot even connect my office system due to slowness. I have taken another contract as back up and monitored gigacube for some more time but no improvement so I would like cancel this contract.

please guide me how do i cancel ealry as the contract was taken for 2 years.

 

Thank you

Mahesh

Mehr anzeigen
9 Antworten 9
McUwe
Moderator

Dear RamBalMah,

 

sorry for your Experience. The speed depends on different things. Please tell me the Address where the Giga Cube is located.

 

Regards

McUwe

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Mehr anzeigen
RamBalMah
Smart-Analyzer

Hello McUwe,

 

Thanks for your reply. here is my address

Strassburger str.11,71034 boeblingen

 

Thanks

Mahesh 

Mehr anzeigen
McUwe
Moderator

Dear RamBalMah,

 

thanks for the info. The forecast for this address inside buildings is only 2-7MBit/s. However, the actual data rate depends largely on the utilization of the radio cell used by the Giga Cube.

 

Regards

McUwe

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Mehr anzeigen
RamBalMah
Smart-Analyzer

Thanks for the info. As we all know, cannot do office work with this speed. Please help me to cancel this contract 

 

Thanks

Mahesh 

Mehr anzeigen
TinaG
Moderatorin

Hallo RamBalMah,

 

you can use this form to send an extraordinary termination to Vodafone. Page 2 tells you, where to send it.

 

Best regards

TinaG

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Mehr anzeigen
RamBalMah
Smart-Analyzer

Hello Tinag,

 

I already sent immidiate contract termination from contact form but vodafone team replied that i need pay till end of my contract and i cannot close this contract immidiately.

FYI, i have submitted contract termination through the contact form from shared link.

Please help me to terminate this contract.

Thanks

Mahesh

Mehr anzeigen
TinaG
Moderatorin

Hello RamBalMah,

 

i would like to help, but i am from the technical service and have nothing to do with commercial things.

 

Please send me a private Message  with you Customer Number and the Customer Password, i can look it.

 

Best regards

TinaG

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Mehr anzeigen
RamBalMah
Smart-Analyzer

Hello Tinag,

 

I had shared account details through private message. Did you get a chance to look into it?

 

Thank you

Mahesh

Mehr anzeigen
HeikeF
Moderatorin

Hi,

 

as I can see TinaG answered you already.

 

However, please do not write any unsolicited PNs in future.

 

Please have a look here: vod.af/unaufgeforderte PN

 

Best regards

 

Heike

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Mehr anzeigen