An Eternity and then some

[Josefinau]

Vodaphone is absolutely incompetent. 

It has been 3 weeks and I still do not have internet. I have called absolutely every number to only get to a dead end. If I ever do find an actual human to speak to, the response is always the same: an inconclusive referral to a colleague. I even visited the only Vodaphone store I could find open, just to find an unhelpful employee whose only solution was to dial the same dead end number. It has been 3 weeks- THREE WEEKS- of constant calls and frustration. It seems impossible to obtain Vodaphone's services. All I want is Internet so that I can work comfortably from home. Why is this so difficult?! This has been a full time job with no progress. Now, I am stuck with two Vodaphone modems and no way to use them. 

Edit: @Josefinau  Moved in the right board. Best regards Kurtler

[Kurtler]

@Josefinau 

What is it about exactly? DSL or Cable?

Best regards Kurt

[Josefinau]

Initially, I requested cable. When that never came,  I canceled it and  ordered a GigaCube. The GigaCube sim card appears to not be activated. Then, the modem from the first order arrived. So, what I need is to activate GigaCube sim card and to return and cancel the first modem. 

[Tobias]

Hi @Josefinau,

that doesn't sound so nice, sorry 😞 I still want to take a look at it 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias