Dear members of Vodafone,
since I chose you as my internet and mobile phone provider I started a journey of total miscommunication and contradictory informations.
In June, when I chose Vodafone as my internet provider and asked a modem to be installed in my new apartment, that would cost 19,90 euros for the next year, one attendant offered me a mobile packet for 9,90 euros. I don't speak perfect german, so I ask to german friends to help me in this transaction.
I have no idea why, the offer I was registered in was the KABEL, since I'm not a expert on internet companies nomenclature, I understood that Kabel was the internet. After 4 months gathering documents, sending, resending, and not understanding the difficulty in adhering a modem, one last member said that you offered me the wrong service. It's been 4 months since I'm waiting to have internet in my apartment. I called more than 60 times. I spent 250 euros in hotspots waiting for Vodafone to instal my Internet.
Vodafone started to charge me in Juli, even before I had my mobile installed - 23,66 euros.
Now, my mobile for 2 months in 53,33 euros. Instead of the promotion you offered me long ago. Also you promised me the 23,66 euros would be debited because was an absurd you started to charge me before even I had installed my mobile phone.
Tobias Feltes, who invited me to Vodafone through never heard about his bonus. I received an letter or email that we would receive it, but still nothing.
It's not right and not fair that I have to pay more than you sold me.
It's not my responsibility that you sold me the wrong service.
Please reimburse me in the 23,66 euros you promised you would, give Tobias Feltes and me, who was 5 times registered in this promotion for this account already, the bonus you offered in 80 and 40 euros, and correct the very chaotic beginning we had.
I truly hope you can understand.
Thank you,
Best regards,
*** Thread moved from Gewinnspiele to Mobilfunk. ***
