Vodafone Router Issues

[paula1909]

Hi,

For cca 6-10 months I have been having issues with my Vodafone router:

Sometimes (every 2 months), without any reason, it just stops working (both WiFi and LAN) and we cannot access Internet. Reboot helps, but then some service is not working and I cannot access admin panel at all. Then I do a Factory Reset, but of course, then I have to re-do all the WiFi settings, etc which is annoying. Then it works for a while and then again - either some kind of DNS does not work, or just WiFi or something else and I again have to Factory Reset.

Is there any chance someone can instruct me what to do?

Kind regards,

Paula

[Tina]

Hello Paula,

first of all, welcome to our community. Nice to see you here.

Before I can help you, please tell me in which country you live.

Best regards

Tina

[paula1909]

Hello Tina,

I live in Regensburg, Germany.

BR,

Paula

[Nancy]

Hello paula1909,

I would like to take a look at your connection. Please send me your customer number, name, date of birth and address by private message and then get back to me here in this post.

Best regards

Nancy

[paula1909]

Hi Nancy,

Private message sent.

Looking forward to your feedback.

[ERFD]

Hello paula1909,

there is and was no signal interference for the last 7 days. Then the problem must be related to the modem itself. The technical department has installed an update on the modem. Please perform a factory reset again and see if the situation improves. Otherwise, we probably have to assume a hardware defect. Does the modem get unusually hot?

Best regards Fred