TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 19.09.2019 21:05
Hi,
I've just moved to a new flat but have no idea when my internet will be available. I've informed Vodafone online via the online form as soon as I got the confirmation of the moving, but since then nothing except "we are very busy and will get back to you". I do not know if a technicial actually needs to come (I wasn't offered any appointment) or if it's just a few clicks for the support team. The phone hotline is unreachable anyways...
Needless to say I REALLY need internet e.g. for work and so do the rest of my family... For now, all I have is a weak and slow Homespot WiFi (which allows only ONE device at the time!!!), angry people at home and a subscription I pay for nothing....
Please tell me when I can expect the switch to happen before my family falls apart..!
Thanks!
Gelöst! Gehe zu Lösung.
am 23.09.2019 14:45
Hi Tina,
no move notification was previously stored in the system. I have now processed the move. We also set the order for the technician. He will then contact you to make an appointment. Please give us feedback as soon as the colleague has been with you.
Best regards
Lars
am 19.09.2019 21:10
Do you have DSL or cable ?
am 20.09.2019 09:52 - zuletzt bearbeitet am 20.09.2019 10:06 von WolfgangF
I have a cable subscription.
But it looks like my new flat has no cable socket, only the tv+phone combo plug (I don't know if this is anyhow relevant)
Edit: Hi @Tina20 , post moved to matching area. Best regards WolfgangF
am 20.09.2019 17:57
Hi Tina20,
when there is no socket, then a technician is needed
Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.
Kind regards
Marco
am 20.09.2019 21:57
Thanks for your reply, Marco. I've just sent you the info in PN
am 23.09.2019 14:45
Hi Tina,
no move notification was previously stored in the system. I have now processed the move. We also set the order for the technician. He will then contact you to make an appointment. Please give us feedback as soon as the colleague has been with you.
Best regards
Lars
am 23.09.2019 20:24
Many thanks, Lars! The technician contacted me right after your message and I am now all set with high speed internet.
Well done, and thanks again!
am 25.09.2019 13:18
Hello Tina20,
i'm glad Lars could help you and everything worked out. Do you have any questions or can we finish the article with that?
Regards
Grit