Moving... ok but how long will it take before a human talks to me?

[Tina20]

Hi,

I've just moved to a new flat but have no idea when my internet will be available. I've informed Vodafone online via the online form as soon as I got the confirmation of the moving, but since then nothing except "we are very busy and will get back to you".  I do not know if a technicial actually needs to come (I wasn't offered any appointment) or if it's just a few clicks for the support team. The phone hotline is unreachable anyways...

Needless to say I REALLY need internet e.g. for work and so do the rest of my family... For now, all I have is a weak and slow Homespot WiFi (which allows only ONE device at the time!!!), angry people at home and a subscription I pay for nothing....

Please tell me when I can expect the switch to happen before my family falls apart..! 

Thanks!

[MasterScorpion]

Do you have DSL or cable ? 

[Tina20]

I have a cable subscription.

But it looks like my new flat has no cable socket, only the tv+phone combo plug (I don't know if this is anyhow relevant)

Edit:  Hi @Tina20 , post moved to matching area. Best regards WolfgangF

[pRo-Marco]

Hi Tina20,

when there is no socket, then a technician is needed

Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Tina20]

Thanks for your reply, Marco. I've just sent you the info in PN

[Lars · Accepted solution]

Hi Tina,

no move notification was previously stored in the system. I have now processed the move. We also set the order for the technician. He will then contact you to make an appointment. Please give us feedback as soon as the colleague has been with you.

Best regards

Lars

[Tina20]

Many thanks, Lars! The technician contacted me right after your message and I am now all set with high speed internet.

Well done, and thanks again!

[Grit]

Hello Tina20,

i'm glad Lars could help you and everything worked out. Do you have any questions or can we finish the article with that?

Regards

Grit