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Behoben: Delligsen, Gronau, Alfeld, Elze: Ausfall Telefonie und Daten über Mobilfunk
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 03.04.2020 22:46 - zuletzt bearbeitet am 06.04.2020 13:53 von Jens-K
Hi,
I am sorry to post here but my German is bad and I can't find another way of contacting you.
I ordered by mistake an addon on my contract. It is for landline and I don't even have a phone.
As I just ordered few hours ago I hope I can cancel it being in the 14 days.
How should I do?
Can I speak to someone in English or have the correct info on how to proceed?
thank you!
@francesca2 I moved your thread vom Feedback to the correct board. Jens-K
am 04.04.2020 11:27
am 06.04.2020 09:56
Thanks a lot for your reply.
I have Vodafone CableMax 1000 which was a Red 200 until few days ago.
I wanted to order a new SIM card for my mobile and by mistake I ordered a flat EU calls for my fixed line (which I don't use).
This is what I received in the order: "Mobile & Euro-Flat, Kündigungsfrist 1 Tag"
thanks for your help!
am 06.04.2020 14:06
Hello francesca2,
I'd be happy to take a look at it. I just have one quick question. Do you already have a mobile phone contract and maybe got the GigaKombi? With this you get the Mobile & Euro Flat for free. Have a look at your customer portal, where you can see all the elements of your contract.
If you still need help, write me your customer number, name, date of birth and address by private message. Afterwards, log in again here in the thread.
Best regards
Nancy
am 08.04.2020 12:35
I have sent you a pm
Thanks
am 09.04.2020 14:19
Hello francesca2,
I cancelled the Abo Mobile & Euro Flat. You'll get a separate confirmation.
Best regards
Tina