https://en.wikipedia.org/wiki/Overselling
"Overselling or overbooking is sale of a volatile good or service in excess of actual supply. Overselling is a common practice in the travel and hospitality sectors, in which it is expected that some people will cancel."
I've been inspired by this thread https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Very-Slow-Internet-Connection-Engli..., similar threads, and personal experience with Vodafone.
In one post one of your colleagues wrote:
"the reason for your slow bandwidth is the said capacity overload, which often already occurs before noon. Unfortunately, all we can do from the technical side is wait"
My suggestion:
Dear Vodafone, how about being a bit less greedy and not sell the service as massively as possible, far beyond capacity of your infrastracture?
Imagine this analogical situation: you buy a FlixBus ticket, you wait for the bus as the crowd gathers, the bus finally comes but you cannot get in, in return you hear "sorry - we sold more tickets than we have seats, all you can do is wait". But obviously it never happened, because FlixBus is a serious company (unlike Vodafone). In fact when I had once unpleasant situation with them (3h delay) I ended up with 150% refund of the ticket.
With Vodafone, if I would get a refund for every day when my Internet goes down it would probably cover all costs I'm already spending on a useless service.
@Wurtz
Moved from Kabel to Feedback
