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Frage
Antwort
Lösung
am 16.01.2019 11:12
Hi,
I am leaving Germany and going back to Indonesia on 24 January 2019. I would like to cancel my contract with Vodafone mobile Internet. How can I do that?
I tried to fill the online form but it did not work for me.
I heard that I can start a thread here to cancel my contract so can the moderators help me please.
Thanks for your time and help!
am 16.01.2019 12:58
am 16.01.2019 15:23
my contract name is Vodafone Young M Ohne smartphone
Kosten pro monat 27.99 Euro.
I am sorry, I mean Internet package.
When I submit the online contract form, then
the trouble is in the "Which product does your question relate to", I choose "Prepaid/CallYa" and the the sentence in the red said Please check your input. I try another option like unsubsidizied. It still not work.
thank you in advance.
16.01.2019 19:38 - bearbeitet 16.01.2019 19:41
Hi @FadelParinduri,
Prepaid/CallYa is wrong. Choose the way as follows:
Your Topic is "Kundendaten & Vertrag :: Kündigung :: Mobilfunk"
Then choose "Weiter". Maybe you will forward to a page with several solutions and landline number. Then choose "Nein, weiter im Kontaktformular".
Before you use the contact form make sure you logged in. Then all your personal data are already filled in.
After you finished you'll get an email with a Dialogue-ID. Please don't delete this email! It's important for all further communication.
https://www.vodafone.de/contact/rf/contactform.jsp
16.01.2019 22:58 - bearbeitet 16.01.2019 23:02
Thanks you for your response.
I already in the fourth step.
4. your contack information.
I already fill every box in there, but the problem is still the same. when I want to submit / next.
there is something wrong in this option " Which product does your question relate to: * ".
I choose "Prepaid / callya. It is not work.
May I know which option should I choose
Please check your input
am 17.01.2019 17:07
am 17.01.2019 17:12
am 18.01.2019 09:38
Hallo @FadelParinduri,
do you still need to cancel your contract?
Maybe i can help you. Please PN me your phone number and customer password.
regards,
Boris
am 18.01.2019 09:57