Moved to new address, new contract

[edxmas]

Hi all,

1. In November 2021 I contacted Vodafone as I was moving to a new address. We couldn't port the old Kabel contract as Vodafone said Kabel was unavailable, had to go with DSL. So, new contract

2. I went to a Vodafone shop in December as I wasn't receiving any letter to confirm the appointment with a technician

3. I've setup a new appointment with the technician. December was busy, so we had one in January (today 11-Jan, 2022)

4. The technician didn't come. I tried to setup the router by myself, but it looks like the technician is needed as the wall socket doesn't seem to receive any signal.

5. Tried to call the call center, it's german only - no luck. Can you please help me? I really need it to work from home and it's already 2 months now without Internet.

Thanks a lot

[DanyG]

Hi edxmas,

I'm really sorry to hear that the technician didn't show up at your appointment. Usually he is needed to activate the line.

Let's see what's happening. Please send me a private message with your new customer or order number and your customer password (alternatively name, address & birth date).

BR,

Dany

[edxmas]

Sent - thank you

[DanyG · Accepted solution]

Hi edxmas,

answer is on the way.

BR,

Dany

[edxmas]

Hey thank you, all perfect. I hope for the best.

There's one thing I noticed in the contract, that includes a phone option. I don't need a telephone line, web is enough. There should have been a misunderstanding with the operator.

Could you please drop the phone option from the contract, which will allow to save some € (I wouldn't use it anyways...).

Thanks

best 

[Torsten]

The contract cannot be changed afterwards, since you should have acted immediately within 14 days after receiving the order confirmation. However, telephony was also included in the cable contract and you probably got everything completely transferred. You can only switch to an Internet-only tariff at the end of the 24-month minimum contract period if it is still offered.

[edxmas]

I actually opened this issue within the 14 days back in time, but it was answered I couldn't modify the contract. I'll send a private message with the email thread. Thank you!

[Torsten]

I am a customer like you and have deleted your PM because it contained personal data.
However, you can no longer downgrade a new contract after the revokation period has expired, you should have done this directly when placing the order.

[Nixman]

Hello,

I have moved to a new place where Cable internet is not supported. My contract of previous place is cable internet. How can I get a confirmation whether I can terminate my contract or not? Anyone from Vodafone service team can help me? 

I don't want to pay for two contracts since I need internet urgently and possibly make a new contract tomorrow if I could terminate the current contract.

Thanks.

[Torsten]

@Nixman Report the move to customer service via http://vod.af/umzugemelden as soon as possible. If you move to an area that is not covered, you have a special right of termination with a notice period of 1 month. After receiving the transfer certificate, you must then submit a copy of this to customer service, and your cable internet contract will then be terminated.
Otherwise, I'm closing this post now because the TE hasn't reported back.