I don't know detials of my vodafone account (prev unitymedia connection)

[Piyush]

Hi,

I don't know the customer number or any account details of my vodafone connection. I also don't get any invoices on email or sms but I do get  49.99 deducted per month from my bank account. How can I find this?

Thanks,

Piyush

[Grit]

Hello Piyush,

difficult, because you have to legitimize yourself everywhere with your data. You will find the customer number in the order confirmation. You will also find it in the debits of the monthly invoice, as well as the invoice number.

Regards

Grit

[Piyush]

Thank You for your response. But since I have switched to vodafone, I don't recieve any bill. I just get my bank account deducted as I gave SEPA mandate. I tried calling the helpline but the instructions are in German. Shall I go to help kiosk and there from my address and name they can check it?

[Grit]

Hello Piyush,

according to your statement, we do debit. You will find the customer number in these debits. Please check there.

Regards

Grit

[Piyush]

Hi Grit. 

I am still unable to find the number. I am pasting the details I got from my bank when Vodafone charges my account.

VODAFONE WEST GMBH KDNR.3685XXXXXX

RGN 0015XXXXXX 1 1 02AUGUST 2022

Is the number starting with KDNR my number? or the one with RGN? I also tried to login with both by adding "00" in front of KDNR number, but it gives me an error. I don't think my cellphone number is added to my bill. And I am not finding a way to add that, so I cannot add my current vodafone contract to my "myvodafone" account.

Thanks,

Piyush

[Nancy]

Hello Piyush,

your customer number is abbreviated to KDNR. Have you already registered in the customer portal?

Best regards

Nancy

[Piyush]

Hi Nancy.

I tried registering but I probably don't have my cellphone number registered and then it tells me to call the helpline number where I don't understand the German instructions :(.

Thanks,

piyush

[Stephan]

Okay, that makes things not easier. But I'm sure we can figure that out.

Please contact us via our support channels. There we'll prove English support and you can give us your customer data in private.

Regards

Stephan