Menu Toggle

Aktuelle Eilmeldungen

 

MeinVodafone & MeinVodafone App: Einschränkung beim Login

 

Dein Anschluss ist gestört und hier gib'ts keine Info? Dann nutz unseren Netz-Assistenten bei Kabel/DSL & TOBi bei Mobilfunk oder TV. 

Close announcement

DSL: Tarife & Rechnung

Siehe neueste
Change DSL connection from current address to new address
ssahoo
Digitalisierer

Hello Team,

I am moving to a new home so i need to change my DSL connection from current address to new address. I have tried to change it via online/app but i get an option to select a new term which is ok for me but when i get the vertgragzussamenfassung it shows for new price for my DSL which is 42,98 but whereas i pay 32.97, because of this i did not accept the email. I called to support via phone and the supporter helped me schedule the address change with the same price but i never received a confirmation email. I got another call today, and the supporter asked me to accept the email and he sent me. a new email which consists a new summary for mobile contract and DSL contract which is confusing. I have cancelled my mobile contract and after 88 days it should be done. I am not sure what should i accept now.

 

Can someone please help me in shifting my DSL address asap ?

 

Current Address : ***

New Address : ***

 

Regards,
Subrat

 

EDIT: personal data deleted

Mehr anzeigen
1 Antwort 1
Andre
Moderator

Hey ssahoo,

I'm sorry that you seem to have gotten multiple offers / open orders.
Since this community is under the main focus of customers-helping-customers , no one has access to your customeraccount.


Please get in touch with our support , for example via facebook or twitter.

Cheers,
Andre

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Mehr anzeigen