Where I can find my customer password ? (CallYa Customer)

[Ahmed_ELFiky]

Hi,

I just bought a prepaid CallYa sim card and I wanted to register it with "my vodafone".

They asked for a customer passowrd, but I did not have it as I did not have a contract and I did not set it.

What should I write in it? 

Thanks!

EDIT: Moved into the right board.

[Ramona]

Hello @,

the customer password was assigned when the SIM card was activated. if the card was registered no more than 90 days ago, i can send you the customer password by e-mail. please send me your phone number and e-mail address by pn. thank you!

many greetings

ramona

[jlanzago]

I have the same problem. I bought a Call-Ya SIM in 14.05.2018 and want to register on MyVodafone. But I don't have a customer password, it was not given to me. What can I do?

[KerstinV]

Hi @jlanzago,

you can only set a new password with the form 265: https://www.vodafone.de/infofaxe/265.pdf Please send it filled out. We then enter your new password.

Best regards, KerstinV

[jlanzago]

Thanks. Done. 

[andrenvillela]

Hi Ramona, I have the same issue. I received my sim card on May-26. Please let me know if you can email or sms the password.

Thanks, Andre